Delivery & Returns information
Delivery
We aim to deliver the freshest coffee possible and dispatch orders within 48 hours ( excluding weekends and Bank Holidays).
All orders to be ground are done immediately prior to dispatch.
We use Royal Mail for domestic parcels up to 2 Kg, always allow up to 28 days for delivery.
Parcels over 2kg require a courier.
It is advised that parcels to go outside the UK use the tracked and signed for service to ensure their safe arrival, add £5.00.
| Weight | Destination | Price | Estimate Delivery |
|---|---|---|---|
| up to 1kg (3 x 250gr) | UK | £3.95 | 1 - 5 days |
| Up to 2kg (7 x 250gr) | UK | £6.45 | 1 – 5 days |
| Up to 10kg (courier) | UK | £12.00 | 1 – 3 days |
| Up to 20 kg | UK | £12.00 | 1 – 3 days |
| Up to 1kg (3 x 250gr) | EU | £10.50 | 7 -14 days |
| Up to 2 kg | EU | £14.50 | 7 - 14 days |
Returns
Sorry but coffee and other perishable goods are not accepted for return – Consumer Contract Regulations 2013. All other items such as coffee hardware and merchandise can be returned for a refund. Please contact Mr Duffins Coffee The Coffee Den Unit 3g Kentmere Mills, Silver Street Staveley LA8 9QR Tel 01539 822866 Your statutory rights are not affected, however if the item is not faulty we do expect it to be returned in a resellable condition. Remember to enclose proof of purchase and please note that we do not refund postage.